[toggle title=”In what formats are the courses available?”]All of our courses are available online in a searchable, interactive HTML or video format.
[/toggle] [toggle title=”How do I access the courses that I’ve purchased?”]To access the course materials, login from the homepage or by clicking on the Login button. From there enter the username and password that you created when you purchased the courses. You will be directed to your personal My Account Dashboard page where you can access all the materials (by clicking My Courses) for the courses you purchased. Click the course name to start the course. The course materials and exam are available on the course page. Once you have successfully completed the exam and click the certificate button to access the Certificate of Completion. The Certificate of Completion will also be available from your My Certificates page.
[/toggle] [toggle title=”Are there volume discounts available if I purchase multiple courses at once?”] Yes! Volume discounts do apply. 3 courses purchased at one time have a 5% discount, 6 courses have a 10% discount, and 9 courses have a 15% discount. Volume discounts will automatically be applied during the checkout process. Other promotions and discounts are available at different times throughout the year and will be published in our emails.
[/toggle] [toggle title=”Do I have to be a member to purchase courses?”] You do not need to register before shopping, but you will need to register and create a profile when you checkout. This will allow us to generate certificates when you complete a course with your name.
[/toggle] [toggle title=”What if I purchase a course and decide that I don’t like it?”] Refund requests will be honored at any point up until passing of the exam, or 30 days after purchase, whichever occurs first. Once a course has been completed, no refund will be given. Customers may submit a request for a refund to su*****@sp*********.com, or by telephone: 707-206-7655.
[/toggle] [toggle title=”How do I take an exam for a course that I’ve purchased?”] To access the exam, login to your account. Click the course name. Click the Exam button. Answer all of the questions, then click submit to have your exam instantly graded. If you have received a passing score, your Certificate of Completion will be available for print or download.
[/toggle] [toggle title=”Can I retake an exam if I do not pass the first time?”] Yes, if you do not pass an exam on the first attempt, you can retake the exam at that time. Each time you attempt an exam again, you will start over from the beginning. No answers will be saved in the system.
[/toggle] [toggle title=”How do I access the Certificate of Completion once I’ve passed an exam?”] To access the Certificate of Completion, login to your account. Click on the My Certificates page found in the My Account menu. Scroll down the page and find the appropriate certificates of completion. Click the link to print, or download your certificate.
[/toggle] [toggle title=”How long is each certificate valid?”] Your Certificates of Completion will never expire.
[/toggle] [toggle title=”What do I do if I lose my certificate?”] Your certificates are kept on file in your My Account/My Certificates page indefinitely. If you lose your certificate you can login to your account which has all of your course materials and certificates on file. If for some reason you cannot access your account, email us at su*****@sp*********.com and we will be happy to assist you in retrieving your certificate.
[/toggle] [toggle title=”What is the pass rate for the exams?”] The pass rate for exams will vary. The default pass rate for our courses is 80%, but may be less or more depending on the difficulty of the material. Please see the specific pass rate for each course on the Course Information page. The pass rate is listed in each course description.
[/toggle] [toggle title=”How long is each course valid?”] Each course is valid for 6 months after the date of purchase and must be completed within that time.
[/toggle] [toggle title=”What do I do if I believe that factual information is incorrect in one of the courses or exams?”] If you believe there is a factual error in a course, please email the citation or exact location of the material you believe to be incorrect with accompanying proof or information that shows otherwise to su*****@sp*********.com. For these more in depth questions, please allow one business week for a response as we will research the factual information, evaluate all resources and/or contact the author for a response.
[/toggle] [toggle title=”Who approves the courses and how can I find out if the course I want to take is approved?”] Each course is submitted to the licensing organizations for our professionals that require course review for accreditation. To find out if the course you would like to take is accredited by your licensing organization review the information on the course page.
[/toggle] [toggle title=”Can I still take a course if it is not approved by my state licensing organization or by my professional agency?”] Yes, most licensing organizations allow their professionals to submit units for courses that have not been previously approved. To do this, you should make sure you know the requirements of your licensing organization and make sure that un-accredited units will be accepted.
[/toggle] [toggle title=”Where do I get supporting documentation if the course is not yet approved by my state licensing organization?”] You can print the detailed course information from the course page. This page includes the course description, professional objectives, and table of contents for each course. If you need any further assistance from us, please reach out to su*****@sp*********.com.
[/toggle] [toggle title=”When I create a profile is my personal information protected?”] We respect your privacy. None of your personal information will ever be sold or shared with any organization outside of Sport Medics without your specific request or permission.
[/toggle] [toggle title=”How do I know that you’ve received my order for courses?”] Save your confirmation of payment page that you receive upon completion of purchase. The course materials will be immediately available in your account once the transaction is complete. If the materials are not immediately available, please contact us via email at su*****@sp*********.com or by telephone at (504) 265-9965 so that we may address the problem.
[/toggle] [toggle title=”What do I do if I have special needs?”] If the ways in which the course materials or exams are available do not suit your needs, please contact us via email at su*****@sp*********.com or by telephone at (504) 265-9965. We will work to understand your needs and provide the materials to you in the necessary format. We can also provide you with help for order placement or exam submission if use of a keyboard is limited.
[/toggle] [toggle title=”What are your disclosure policies?”] Course content is collected from only reputable, up-to-date experts, free of influence from outside organizations. If content is provided by or sponsored by a commercial organization, those organizations will be disclosed in the course description.
[/toggle] [toggle title=”How do I sign up for your newsletter so that I may hear about new courses and special promotions?”] Each new customer of Sport Medics will be added to our email list to receive our newsletters. New course information and discounts will be offered in each issue. If you are not ready to make a purchase but still want to receive the newsletter, you can sign up on our email list from the homepage of our website by filling out the form on the upper right.
[/toggle] [toggle title=”What do I do if I do not want to receive the newsletters anymore?”] If you receive a newsletter and you want to discontinue, click the “unsubscribe” button at the bottom of the email newsletter. If that does not stop the newsletter, please email us directly at su*****@sp*********.com and we will make sure that you are removed from the list and no longer receive any unwanted emails from us.