In what formats are the courses available?

How do I access the courses that I’ve purchased?

Are there volume discounts available if I purchase multiple courses at once?

Do I have to be a member to purchase courses?

What if I purchase a course and decide that I don’t like it?

How do I take an exam for a course that I’ve purchased?

Can I retake an exam if I do not pass the first time?

How do I access the Certificate of Completion once I’ve passed an exam?

How long is each certificate valid?

What do I do if I lose my certificate?

What is the pass rate for the exams?

How long is each course valid?

What do I do if I believe that factual information is incorrect in one of the courses or exams?

Who approves the courses and how can I find out if the course I want to take is approved?

Can I still take a course if it is not approved by my state licensing organization or by my professional agency?

Where do I get supporting documentation if the course is not yet approved by my state licensing organization?

When I create a profile is my personal information protected?

How do I know that you’ve received my order for courses?

What do I do if I have special needs?

What are your disclosure policies?

How do I sign up for your newsletter so that I may hear about new courses and special promotions?

What do I do if I do not want to receive the newsletters anymore?